Fabric sample for Kaiku sofa bed

Delivery
We currently deliver orders to Mainland EU including the following countries:

• Finland
• Netherlands
• Belgium
• Austria
• Luxembourg
• Sweden
• Germany
• Denmark
• Estonia

If you have any questions about delivery areas, please contact our customer service by email.

Delivery time

• In Finland, the delivery time for in-stock items is typically 5-12 business days.
• For other countries, delivery usually takes 2-4 weeks.
• The shipping company will always contact you in advance to schedule a more precise delivery time.
• The exact delivery time depends on your delivery address and additional services selected.
• Some items are shipped directly from the manufacturer, which may affect delivery time.
• If your order includes multiple items, they may arrive in separate shipments.

We aim to keep the delivery time estimates on our product pages up to date, but we reserve the right to make changes. You are welcome to contact our customer service for a more detailed estimate, you can email us or call us +358 40 176 4240.

Delivery options

In Finland

• Small items are delivered to the nearest pick-up point (Posti) or to 'curbside', according to your choice.
• Larger furniture items are always delivered free of charge to 'curbside'.
• Depending on your location, you may also select paid additional services at checkout, such as indoor delivery, unpacking or recycling of an old similar item.
  
  

Other countries

• All items are always delivered to 'curbside'.

Receiving the delivery
Always check the condition of the package and the product upon delivery. If you notice any transport damage, notify our customer service by email without delay and include clear photos of the damage. If your item was delivered to your home, please ask the delivery provider to note any visible damage on the shipment documents at the time of delivery.

Cancellation, Return & Exchange conditions
Order cancellation is possible within 45 days. You can request a cancellation by logging into your Customer Account or by contacting customer service via email or by calling +358 40 176 4240. If your order is already being processed or if you wish to cancel after receiving the products, the cancellation will be processed as a return in accordance with our return policy. Please see the return policy below.

We offer a 45-day exchange and return policy for products ordered from our online store. Please keep the product's original packaging during the trial period, as the exchanged and/or returned product must be undamaged and packed in its original packaging. If the product has visible signs of wear (e.g., stains, scratches, dents or tears), it cannot be accepted for return. If the delivery arrived on a pallet, please keep the pallet for a potential return.

If you wish to exchange or return a product, you can do so by logging into your Customer Account or by contacting customer service via email or by calling +358 40 176 4240. You can track the status of your cancellation or return through your Customer Account.

In the event of a return, the consumer is responsible for the return shipping costs. Upon request, customer service can arrange the return, in which case the resulting return costs will be deducted from the refund of the returned product. The customer can also arrange and pay for the return themselves, in which case the refund will cover the full price of the returned product.

We are not liable for damages caused by careless opening of the product packaging or improper use.

If a free promotional gift was included with the order, it must be returned. If the promotional gift is not returned, its value will be deducted from the refund of the returned product.

The refund amount for the returned product, minus any return shipping costs (if the customer paid for the return costs themselves, the full product price will be refunded), will be returned to your previously chosen payment method. The refund will be processed once we have received and inspected the returned product. If any issues are found with the condition of the returned product, our customer service will contact you. Note: Delivery costs or additional services charged on the original order are not refunded in the event of a return. If the order is cancelled before delivery, the ordered additional services will be refunded in full.

Submit a return notification or cancel your undelivered order here.

Warranty
Our sofa beds have a 10-year frame warranty. Changes caused by the natural movement of wooden-framed sofa beds are handled on a case-by-case basis. The warranty does not cover the sagging of padding or possible springs due to normal use, or the wear and tear of the upholstery fabric occurring during normal use. The warranty applies to defects that we are notified of during the warranty period.

Claims
If a defect related to materials or structures appears in the product, please contact us immediately by filling out the claim form found below. Include a clear photo of the product and the detected defect. If you wish to submit multiple photos, you can also make the claim via email. Once we have received the information and photos, we will assess the validity and processing time of the claim and provide the necessary instructions.

That said, you can always contact our customer service once you notice an issue, and we'll see what we can do together to resolve it.

We reserve the right to correct any system or pricing errors before the product is delivered.