Delivery
We currently deliver orders to Mainland EU including the following countries:
- Finland
- Sweden
- Germany
- Netherlands
- Belgium
- Bulgaria
- Spain
- Italy
- Austria
- Latvia
- Lithuania
- Luxembourg
- Portugal
- Poland
- France
- Romania
- Slovakia
- Slovenia
- Denmark
- Czech Republic
- Hungary
- Estonia
If you have any questions about delivery areas, please contact our customer service by email.
Delivery time
- In Finland, the delivery time for in-stock items is typically 5-12 business days.
- For other countries, delivery usually takes 2-4 weeks.
- The shipping company will always contact you in advance to schedule a more precise delivery time.
- The exact delivery time depends on your delivery address and additional services selected.
- Some items are shipped directly from the manufacturer, which may affect delivery time.
- If your order includes multiple items, they may arrive in separate shipments.
We aim to keep the delivery time estimates on our product pages up to date, but we reserve the right to make changes. You are welcome to contact our customer service for a more detailed estimate.
Delivery options
In Finland
- Small items are delivered to the nearest pick-up point (Posti) or to 'curbside', according to your choice.
- Larger furniture items are always delivered free of charge to 'curbside'.
- Depending on your location, you may also select paid additional services at checkout, such as indoor delivery, unpacking or recycling of an old similar item.
Other countries
- All items are always delivered to 'curbside'.
Receiving the delivery
Always check the condition of the package and the product upon delivery. If you notice any transport damage, notify our customer service by email without delay and include clear photos of the damage. If your item was delivered to your home, please ask the delivery provider to note any visible damage on the shipment documents at the time of delivery.
Return & Exchange conditions
We offer a 45-day exchange and return policy for products ordered from our online store. Keep the product's original packaging during the trial period, as the product to be exchanged and/or returned must be intact and packed in its original packaging. If the product has visible marks (e.g. stains, scratches, dents or tears), the product cannot be accepted for return. If the delivery arrived on a pallet, keep the pallet for a possible return.
If you want to exchange or return a product, please contact us by filling out the return form found below. In a return situation, the consumer is responsible for the postal costs incurred from the return. The customer can request a return from customer service, in which case the incurred return costs will be deducted from the refund of the returned product. The customer can also arrange and pay for the return themselves, in which case the refund covers the full price of the returned product.
We are not responsible for damages resulting from careless opening of the product packaging or incorrect use.
If a free gift came with the order, the gift must be returned. If the gift is not returned, its value will be deducted from the refund of the returned product.
The amount of the returned product, minus any postal costs incurred from the return (if the customer paid the postal costs themselves, the full amount of the product will be refunded), will be refunded to your previously chosen payment method. The payment will be refunded once we have received and inspected the returned product. If defects are found in the condition of the returned product, our customer service will contact you.
Warranty
Our sofa beds have a 10-year frame warranty. Changes caused by the natural movement of wooden-framed sofa beds are handled on a case-by-case basis. The warranty does not cover the sagging of padding or possible springs due to normal use, or the wear and tear of the upholstery fabric occurring during normal use. The warranty applies to defects that we are notified of during the warranty period.
The buyer must report the nature of the defect and its causes as accurately as possible, and provide a photo of the product and the defect. When making the report, it must be indicated when the product was acquired (receipt, order confirmation or order number). If the product was purchased from a retailer, please contact the retailer regarding warranty matters.
Claims
If a defect related to materials or structures appears in the product, please contact us immediately by filling out the claim form found below. Include a clear photo of the product and the detected defect. If you wish to submit multiple photos, you can also make the claim via email to info@tapioanttila.com. Once we have received the information and photos, we will assess the validity and processing time of the claim and provide the necessary instructions.
Our primary aim is to repair the defect or deliver a spare part. If the defect cannot be repaired, we will replace the product with a new one. If the product was purchased from a retailer, please contact the retailer regarding claim matters.
If the product has a defect from the beginning, but it is not reported immediately upon taking the product into use, we cannot process the claim.
That said, you can always contact our customer service once you notice an issue, and we'll see what we can do together to resolve it.
