Jat-ko stool

The following additional services are available for your delivery:

• Carry-in service
• Unpacking and removal of packing materials
• Recycling of your old (similar) furniture
• Assembly

Available services may vary depending on your delivery address. You'll see the exact options available to you at checkout once you’ve entered your address details.

Delivery
We currently deliver orders to Mainland EU including the following countries:

• Finland
• Sweden
• Germany
• Netherlands
• Belgium
• Bulgaria
• Spain
• Italy
• Austria
• Latvia
• Lithuania
• Luxembourg
  
• Portugal
• Poland
• France
• Romania
• Slovakia
• Slovenia
• Denmark
• Czech Republic
• Hungary
• Estonia

If you have any questions about delivery areas, please contact our customer service by email.

Delivery time

• In Finland, the delivery time for in-stock items is typically 5-12 business days.
• For other countries, delivery usually takes 2-4 weeks.
• The shipping company will always contact you in advance to schedule a more precise delivery time.
• The exact delivery time depends on your delivery address and additional services selected.
• Some items are shipped directly from the manufacturer, which may affect delivery time.
• If your order includes multiple items, they may arrive in separate shipments.

We aim to keep the delivery time estimates on our product pages up to date, but we reserve the right to make changes. You are welcome to contact our customer service for a more detailed estimate.

Delivery options

In Finland

• Small items are delivered to the nearest pick-up point (Posti) or to 'curbside', according to your choice.
• Larger furniture items are always delivered free of charge to 'curbside'.
• Depending on your location, you may also select paid additional services at checkout, such as indoor delivery, unpacking or recycling of an old similar item.

Other countries

• All items are always delivered to 'curbside'.

Receiving the delivery
Always check the condition of the package and the product upon delivery. If you notice any transport damage, notify our customer service by email without delay and include clear photos of the damage. If your item was delivered to your home, please ask the delivery provider to note any visible damage on the shipment documents at the time of delivery. 

Return & Exchanges conditions
We offer a 45-day return and exchange policy for all products ordered from our online store.
We recommend keeping the original packaging during the trial period, as it makes returns easier and faster.

The product to be exchanged or returned must be intact. If the item has visible signs of damage (e.g. scratches, dents or tears), it cannot be accepted for return.

If you wish to return or exchange a product, please contact our customer service by email to receive detailed return instructions.

Please note: We are not responsible for damage caused by careless unpacking or misuse of the product. 

Claims
If your product has a defect, please contact us immediately by email. Attach clear photos of the product and the issue you have identified. Our first priority is to repair the defect or send a replacement part. If the issue cannot be resolved, we will replace the product with a new one.

If a product has a defect from the start but it is not reported immediately upon first use, we cannot process the claim.

That said, you can always contact our customer service once you noticed an issue, and we'll see what we can do together to resolve it.