We try to make things as simple as possible. However, if buying is a hassle, you can find more information on this page. Please contact us immediately if you experience any problems with ordering. Do let us know if you have any wishes or feedback about our products or our online store.
You can contact us by e-mail at firstname.lastname@example.org or by leaving a message via the contact form.
We want to act responsibly and minimize extra product deliveries and that’s why we hope our customers buy products for their real need, not just for the joy of buying. The products in our collection are designed to be long-lasting and as versatile as possible, so that they will be a joy for years to come. You can read more about our responsibility ethos here.
In our online store payment methods include; online banking, card payments and mobile payments. We use Paytrail as our payment provider.
The stock products you have ordered will be delivered within 3-12 days. Some products are delivered directly from the manufacturer. If the product is not directly in stock, the delivery time varies from product to product. If you order more than one product from different collections at the same time, they may arrive at different times depending on the product manufacturer and delivery time.
We deliver online store orders only to mainland Finland. Delivery options for small products are delivery to the nearest pick-up point (Post, Postnord or Matkahuolto points) or home delivery.
Larger furniture is always delivered to the home yard. Depending on the postcode area, it is possible to choose additional services for the home delivery of larger furniture, such as carrying in and unpacking.
Always check the condition of the packaging and the product when you receive your order! In the case of transport damage, please contact us immediately by e-mail email@example.com. Also take pictures of the damage and attach them to your email. If you receive your order directly to your home, ask your shipping provider to record any visible damage.
Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit organisations as the provider of the payment intermediation service and the payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license.
Paytrail Oyj, business ID: 2122839-7
You can pay securely in our online store with various payment methods through Paytrail.
Payment methods available:
Electronic banking: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Pankki
Card payments: Visa, MasterCard, American Express
Invoice and partial payment: Jousto
Jousto invoice and partial payment is a domestic service that allows you to make your purchases quickly and safely. Jousto is intended for individuals who have managed their financial affairs flawlessly.
With Jousto, you get 30 days of interest-free payment time. A billing surcharge of €2.90 is added to the purchase. After receiving the invoice, you can decide whether to pay it in full or in parts. With installment payments, you can pay for your purchases in up to 36 installments, starting at €9.90/month. The costs of the flexible installment are €3.90/month and a credit interest of 19.90%. You can pay for purchases of 30–3000 euros with Jousto.
Buying with Jousto is safe. In connection with your first purchase, you make a strong electronic identification. As a returning customer, you can easily identify yourself with a one-time use code sent to your phone. In connection with every purchase, we make a real-time and automated credit decision. The payment transaction and data transfer always take place in a secure connection. The invoice will be sent by e-mail. The credit provider is Aurajoki Nordic Oy.
Read more about Jousto at www.jousto.com.
You can return the product you ordered within 14 days. The returned product must be intact, unused and in its original packaging. A used product may prevent a refund or lower the value of your refund.
When returning the product, always fill out the return form first.
Shipping costs for the return of a faultless product are the responsibility of the customer.
We will refund a faultless product within 14 days of receiving the product.
If there is a fault in the product, please contact us immediately by e-mail firstname.lastname@example.org. We always try to correct the error first. If the error cannot be corrected, we will replace the product with a new one.