Order, delivery and return | Tapio Anttila Collection
Frendi Sofabed - oak beige decorated front view

Purchases directly from your sofa

We try to make things as simple as possible. However, if buying is a hassle, you can find more information on this page. Please contact us immediately if you experience any problems with ordering. Do let us know if you have any wishes or feedback about our products or our online store.
 
You can contact us by e-mail at info@tapioanttila.com or by leaving a message via the contact form.

Ordering

You can order small products from our collection from our online store. The products that can be ordered are marked with the Shopping Bag symbol and can also be found in the interior design product category.
 
We want to act responsibly and minimize extra product deliveries and that’s why we hope our customers buy products for their real need, not just for the joy of buying. The products in our collection are designed to be long-lasting and as versatile as possible, so that they will be a joy for years to come. You can read more about our responsibility ethos here.
 
In our online store payment methods include; online banking, card payments and mobile payments. We use Paytrail as our payment provider.
 
The product selection online will be constantly growing, so you should always keep checking to see what's new!

Delivery

Stock products will be delivered directly from the manufacturer within 5-12 working days. The delivery time for custom-made products is 4-6 weeks. If you order more than one product from different collections at the same time, they may arrive at different times depending on the product manufacturer and delivery time. We only deliver to Finland.
 
Delivery options are delivery to the nearest pick-up point (Post, Postnord or Matkahuolto points) or home delivery. Once your order has been shipped, you will receive a tracking code that will allow you to track the progress of your package.
 
Always check the condition of the packaging and the product when you receive your order! In the case of transport damage, please contact us immediately by e-mail info@tapioanttila.com. Also take pictures of the damage and attach them to your email. If you receive your order directly to your home, ask your shipping provider to record any visible damage.

Payment methods

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit organisations as the provider of the payment intermediation service and the payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license.
 
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
 
You can pay securely in our online store with various payment methods through Paytrail.
Payment methods available:
Electronic banking: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Pankki
Card payments: Visa, MasterCard, American Express
Mobile: Mobilepay

Returns

You can return the product you ordered within 14 days. The returned product must be intact, unused and in its original packaging. A used product may prevent a refund or lower the value of your refund.
 
When returning the product, always fill out the return form first.
Shipping costs for the return of a faultless product are the responsibility of the customer.
We will refund a faultless product within 14 days of receiving the product.
If there is a fault in the product, please contact us immediately by e-mail info@tapioanttila.com. We always try to correct the error first. If the error cannot be corrected, we will replace the product with a new one.